Return and Refund Policy

At ComfortFeet, we are committed to providing quality footwear and accessories while ensuring a transparent and reliable shopping experience.

We understand that sometimes a purchase may not meet your expectations. Our return and refund policy is designed to make the process straightforward, fair, and convenient.

For any questions about returns, refunds, or exchanges, please contact our customer support team at support@comfortfeetbuy.com.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 calendar days from the date your order is delivered to request a return.

To qualify for a standard return, your item must:

• Be in its original, unused condition, except for reasonable indoor inspection or fitting.

• Be free from damage, excessive wear, or alterations caused after delivery.

• Include original accessories and packaging whenever reasonably possible.

• Be accompanied by a valid order number or proof of purchase.

Shoes may be tried on indoors on a clean surface to check their size and fit. Footwear showing signs of outdoor use may not qualify for a discretionary return unless it is defective or otherwise covered by applicable consumer protection laws.

Products purchased during promotional sales or with discount codes remain eligible for returns under this policy unless a clearly disclosed, legally permitted exception applies.

Nothing in these conditions limits your statutory consumer rights.

2. How to Request a Return

To initiate a return, contact us at:

Email: support@comfortfeetbuy.com

Please include:

• Your order number.

• The email address associated with your purchase.

• The product you wish to return.

• A brief explanation of your return request.

Our customer support team will review your request and provide the applicable return instructions, including the designated return shipping address.

Please do not send products to an address found on the shipping label or our business registration information without first obtaining the correct return instructions.

For standard returns, returned items should be shipped within 14 days after receiving return instructions.

For customers exercising a statutory right of withdrawal, the applicable legal procedures and deadlines will take precedence.

3. Return Shipping Costs

For voluntary returns, including changes of mind, incorrect size selections, or personal preferences, customers are responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a reliable shipping service with tracking information.

ComfortFeet will cover reasonable return shipping costs when a return is necessary because:

• The item arrived damaged or defective.

• An incorrect product was delivered.

• The product materially differs from its description.

• Applicable consumer protection laws require the seller to cover the cost.

In these circumstances, we will provide appropriate return arrangements or another legally compliant resolution.

We do not charge restocking fees for eligible returns.

Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by law.

4. Damaged, Defective, or Incorrect Products

We carefully review our order fulfillment process, but occasionally an item may arrive damaged, defective, or incorrect.

If this happens, please contact support@comfortfeetbuy.com as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and photographs when available to help us assess the situation.

Depending on the circumstances and applicable legal requirements, we may offer:

• A replacement product at no additional cost.

• An exchange for the correct item.

• A full or partial refund, where appropriate.

• Another remedy required under applicable consumer protection laws.

Customers will not be required to pay additional return shipping fees for verified defective or incorrectly supplied products where we are responsible.

Your statutory rights regarding defective or misdescribed goods remain protected regardless of the standard 30-day return period.

5. Exchanges and Size Adjustments

We understand that finding the right footwear size is important.

Customers may request an exchange within 30 days of delivery, subject to product eligibility and availability.

To request an exchange, email support@comfortfeetbuy.com with your order number and the size or item you would prefer.

Exchanges are subject to inventory availability.

For voluntary size exchanges, customers are generally responsible for return shipping costs unless otherwise agreed or required by law.

If the requested replacement is unavailable, we will discuss available alternatives, including an eligible refund.

If the exchange is necessary because we shipped an incorrect or defective product, ComfortFeet will cover the applicable shipping costs.

6. Refund Processing

Once a returned item is received, we will inspect it and notify you of the refund decision.

For approved standard returns, refunds are generally initiated within 5 business days after receiving and inspecting the returned merchandise.

Refunds will be processed to the original payment method used at checkout.

After a refund is issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

Please note:

• Refunds are issued in the original transaction currency.

• Actual bank processing times may vary.

• Currency conversion differences and fees imposed by financial institutions may be outside our control.

• Any deductions must be consistent with this policy and applicable consumer protection laws.

Where applicable law requires a shorter refund deadline or additional reimbursement, those legal requirements will apply.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@comfortfeetbuy.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

Once an order has entered the shipping process, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

If we are unable to fulfill your order, we will notify you and provide an appropriate refund.

If shipment cannot occur within the advertised shipping period, or within 30 days when no shipping period was specified, we will comply with applicable U.S. Federal Trade Commission requirements concerning delay notices, customer consent, cancellations, and refunds.

Statutory cancellation rights applicable to international customers remain unaffected.

8. Missing or Undelivered Orders

If your order has not arrived within the communicated delivery timeframe, please contact our support team.

We will review the available tracking information and, when necessary, initiate an investigation with the shipping carrier.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund in accordance with applicable law.

Customers will not be required to accept an indefinite shipping delay.

Where a refund is legally required because of a shipping delay, cancellation, or failure to fulfill an order, it will be processed within the applicable legal timeframe.

9. International Orders and Consumer Rights

ComfortFeet serves customers in the United States and other eligible international destinations.

International return shipping costs, customs procedures, and delivery arrangements may vary according to the destination.

Customers requesting a return will receive instructions identifying the appropriate return destination.

European Union Customers

Customers in the European Union who qualify for the statutory right of withdrawal generally have 14 calendar days from receiving the final item in their order to withdraw from an eligible online purchase without providing a reason.

To exercise this right, customers may email support@comfortfeetbuy.com with a clear statement of their decision to withdraw.

After notifying us, customers generally have another 14 calendar days to return the merchandise.

Customers may inspect products as they would in a physical store. Any deduction for diminished value will be limited to what applicable law permits.

We will reimburse eligible payments, including the original standard delivery cost, within 14 days of receiving the withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Customers generally bear the direct cost of returning goods following a change of mind, unless otherwise required by law.

EU customers may also have access to the statutory electronic withdrawal mechanism provided through our store where required.

United Kingdom Customers

Customers in the United Kingdom retain their applicable statutory cancellation and consumer rights.

For eligible online purchases, customers generally have 14 days after receiving their order to notify us of cancellation, followed by another 14 days to return the goods.

Refunds, including eligible standard delivery charges, will be provided within the deadlines required by UK consumer law.

Other International Customers

Customers in other jurisdictions retain any mandatory consumer rights applicable to their purchases, including rights relating to defective merchandise, refunds, warranties, and returns.

This policy does not exclude, restrict, or replace rights that cannot legally be waived.

10. Non-Returnable Items and Exceptions

Certain products may be subject to legally permitted return restrictions, including customized goods or sealed products that cannot be returned for health or hygiene reasons after the seal has been broken.

Any applicable restrictions will be clearly disclosed before purchase.

Standard returns may be declined for items that have been excessively worn, intentionally damaged, or materially altered after delivery, except where applicable consumer law provides otherwise.

Discounted products are not automatically considered final sale.

No provision in this section limits statutory rights concerning defective, damaged, or misdescribed products.

11. Payment Disputes and Customer Assistance

We encourage customers experiencing an order issue to contact our support team so we can investigate and offer a suitable resolution.

Our team can assist with:

• Refund requests.

• Incorrect or damaged products.

• Missing deliveries.

• Payment discrepancies.

• Return and exchange questions.

Customers retain the right to contact their payment provider or financial institution regarding legitimate payment disputes.

Nothing in this policy restricts applicable chargeback rights or other legal remedies.

12. Policy Updates

ComfortFeet may periodically review and update this Return and Refund Policy to reflect operational changes or applicable legal requirements.

The policy applicable to a purchase will be determined by the terms communicated at the time of purchase, subject to mandatory consumer protection laws.

Any changes will be published on our official website.

13. Contact Information

For all return requests, refund inquiries, exchanges, and order-related assistance, please contact:

ComfortFeet

Customer Support: support@comfortfeetbuy.com

Official Website: https://comfortfeetbuy.com

Our customer support team is available to assist with questions about your purchase and provide the necessary return instructions.

ComfortFeet — Find Comfort in Every Step.